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_Shopping
1. Is everything that you sell advertised on your website?
No. Drum Rings are special order. So are some hides. Shorty needs to talk to you about these things. We frequently get singles or just a few of an item. We will take these to show or sell them to customers who ask for the item or come to visit.
2. Is everything on Pay Pal?
No, but you can always make special arrangements with us to pay for items that are not on Pay Pal. There are a several payment options.
3. Do you take checks?
Yes, make them out to Djembe Drums & Skins, Inc.
4. Do you take money orders?
Yes.
5. How long does it take for you to ship an item?
In most cases we send orders out on the same day if ordered before 2 PM EST. UPS picks up at 3:00 PM. Special orders (rings and drums built by Shorty or Clint) take longer.
6. What about checks and money orders?
If you are a new customer we will wait until checks and money orders clear the bank.
7. Do you have wholesale prices?
Yes, for some items. You must buy in bulk and offer some sort of proof that you are reselling or have a store.
8. Do you have bulk pricing?
Yes for skins, rope and 5 or more drums.
9. Do you offer discounts?
Yes, we offer drum teacher/facilitator discounts. We sell goatskin seconds for $8.00. We often have specials that are advertised in our flyers and newsletter?
10. Do you charge sales tax?
Yes and No. If you live outside of Tennessee and we ship the merchandise to you, there is no tax. Yes, if you live in Tennessee. If you do live in Tennessee and are buying wholesale or as a non-profit you must furnish us with a tax certificate.
11. Where’s invoice?
We save paper by emailing it to you. We will email your invoice as soon as we have packaged and weighed your order. The invoice comes from djembe@goatskins.com. Watch your spam box for this communication. If you do not have email we will put the invoice on the outside of your package.
Shipping & Handling
12. How do you ship?
We use mainly UPS and Priority Mail (USPS). Heavier items almost always go via UPS. We frequently us the US mail for lighter skins that are going great distances. Whatever the case we try to make sure that the shipping is the quickest and least expensive option for the customer.
13. How much is shipping?
This depends on the weight and size of the item and where its going to. We can give you an estimate. Shipping costs on the Pay Pal shopping cart are based on the average weight of the item and the rates to the west coast. If there is an over charge of more than $3.00 we will give you a refund on Pay Pal.
14. Can I use my own UPS account?
Yes, just let us know.
15. Do I get a tracking number?
UPS will send this to you via Quantum if you have an email address. We also include it on the top right side of the invoice. The Postal Service also provides tracking numbers via email. If you do not have email we can supply you with the number over the phone.
16. What are your handling charges?
We only charge what we pay for the boxes. There are no other handling charges. We do not charge a box fee on small postal orders (if using USPS boxes) or when using recycled boxes.
17. Do you ship overseas?
Yes, we have shipped to many places including Hawaii, Canada, England and more. We do have to deal with customs of other countries and some countries will not allow goatskins (even drums with animal skin heads) entry. Of course, Hawaii is part of the US, it just takes more time for boxes to get there.
Merchandise Questions
Skins and hides
18. Where do your goatskins come from?
Most of our goatskins com from the Ivory Coast, Africa. The skins are a by-product of goats that are raised for food.
20. Do the skins and hides have hair?
Goatskins and cowhides come with hair or without.
21. How is the hair removed?
In Africa the hair is scraped off the skins and hides. There is no chemical hair removal.
22. How thick are the skins and hides?
Thickness varies. Tell us what you want in the way of thickness. Remember this is subjective.
24. What about anthrax?
Anthrax is a bacterium found in domesticated herbaceous mammals. It is in the soil. The skins and hides that we sell have been inspected by a veterinarian and certified anthrax free before coming into the country. They meet USDA and US customs regulations for safety. They are disease free.
25. Do you have skins and hides other than goat and cow?
We often can get other types of skins and hides from our suppliers. Just call Shorty and tell him what you want.
Drums
26. Where do your drums come from?
Our djembes and other rope tuned drums mainly come from Ivory Coast and Ghana. We have a few shells and other instruments from Guinea and Mali. We also carry drums that are made by a friend in Tennessee.
27. Do you make your own drums?
Good question. Mostly our drums are made by African artisans. We clean them up and tune them before sending them out. We do have shells from Ivory Coast and Guinea and Shorty can make these into a completed drum. Clint Bach makes the Ashikos in his home in east Tennessee. Shorty and Clint are always experimenting and coming up with new ideas when it comes to drums.
28. How big are your drums?
Size varies. We have djembes ranging in size from 9” x 17 to large usually 12 to 15” in diameter x 24” tall. Djuns and other drums also vary in size.
29. What kind of wood are the drums made of ?
The drums from the Ivory Coast are made of Iroko wood. The drums from Ghana are made of Tweneboa. The drums from Tennessee are made of yellow pine. Tweneboa and yellow pine are renewable resources.
30. What is Iroko wood?
It is a hard wood that is very durable. It is often used in place of teak and is even called “African Teak.” It is a rich brown color.
31. What is Tweneboa (also tweenaboa and twineboah) wood?
Tweneboa is a soft cedar type wood. It is yellowish in color and lightweight. It is considered a renewable resource.
32. What about yellow pine?
Yellow pine is a renewable resource. From time to time we have all sizes of Ashikos that are made by a friend in east Tennessee. Big and Little Red are made of yellow pine. We consider that these are “Green” drums.
33. What are the tank drums made of?
We use recycled propane tanks to make these drums. They are truly “green”.
34. Are the drums made of one piece of wood?
Yes, they are carved from one log.
35. How big are djun djuns?
They vary in size. The dununba (the largest) averages 16 X 24.” The kenkeni is the smallest of the set while the sangba is the middle djun.
Percussion
36.Where do your percussion instruments come from?
All over the place. Some come from West Africa. Others come from Pakistan and India. Some even come from the USA. Shorty makes bells from time to time.
1. Is everything that you sell advertised on your website?
No. Drum Rings are special order. So are some hides. Shorty needs to talk to you about these things. We frequently get singles or just a few of an item. We will take these to show or sell them to customers who ask for the item or come to visit.
2. Is everything on Pay Pal?
No, but you can always make special arrangements with us to pay for items that are not on Pay Pal. There are a several payment options.
3. Do you take checks?
Yes, make them out to Djembe Drums & Skins, Inc.
4. Do you take money orders?
Yes.
5. How long does it take for you to ship an item?
In most cases we send orders out on the same day if ordered before 2 PM EST. UPS picks up at 3:00 PM. Special orders (rings and drums built by Shorty or Clint) take longer.
6. What about checks and money orders?
If you are a new customer we will wait until checks and money orders clear the bank.
7. Do you have wholesale prices?
Yes, for some items. You must buy in bulk and offer some sort of proof that you are reselling or have a store.
8. Do you have bulk pricing?
Yes for skins, rope and 5 or more drums.
9. Do you offer discounts?
Yes, we offer drum teacher/facilitator discounts. We sell goatskin seconds for $8.00. We often have specials that are advertised in our flyers and newsletter?
10. Do you charge sales tax?
Yes and No. If you live outside of Tennessee and we ship the merchandise to you, there is no tax. Yes, if you live in Tennessee. If you do live in Tennessee and are buying wholesale or as a non-profit you must furnish us with a tax certificate.
11. Where’s invoice?
We save paper by emailing it to you. We will email your invoice as soon as we have packaged and weighed your order. The invoice comes from djembe@goatskins.com. Watch your spam box for this communication. If you do not have email we will put the invoice on the outside of your package.
Shipping & Handling
12. How do you ship?
We use mainly UPS and Priority Mail (USPS). Heavier items almost always go via UPS. We frequently us the US mail for lighter skins that are going great distances. Whatever the case we try to make sure that the shipping is the quickest and least expensive option for the customer.
13. How much is shipping?
This depends on the weight and size of the item and where its going to. We can give you an estimate. Shipping costs on the Pay Pal shopping cart are based on the average weight of the item and the rates to the west coast. If there is an over charge of more than $3.00 we will give you a refund on Pay Pal.
14. Can I use my own UPS account?
Yes, just let us know.
15. Do I get a tracking number?
UPS will send this to you via Quantum if you have an email address. We also include it on the top right side of the invoice. The Postal Service also provides tracking numbers via email. If you do not have email we can supply you with the number over the phone.
16. What are your handling charges?
We only charge what we pay for the boxes. There are no other handling charges. We do not charge a box fee on small postal orders (if using USPS boxes) or when using recycled boxes.
17. Do you ship overseas?
Yes, we have shipped to many places including Hawaii, Canada, England and more. We do have to deal with customs of other countries and some countries will not allow goatskins (even drums with animal skin heads) entry. Of course, Hawaii is part of the US, it just takes more time for boxes to get there.
Merchandise Questions
Skins and hides
18. Where do your goatskins come from?
Most of our goatskins com from the Ivory Coast, Africa. The skins are a by-product of goats that are raised for food.
20. Do the skins and hides have hair?
Goatskins and cowhides come with hair or without.
21. How is the hair removed?
In Africa the hair is scraped off the skins and hides. There is no chemical hair removal.
22. How thick are the skins and hides?
Thickness varies. Tell us what you want in the way of thickness. Remember this is subjective.
24. What about anthrax?
Anthrax is a bacterium found in domesticated herbaceous mammals. It is in the soil. The skins and hides that we sell have been inspected by a veterinarian and certified anthrax free before coming into the country. They meet USDA and US customs regulations for safety. They are disease free.
25. Do you have skins and hides other than goat and cow?
We often can get other types of skins and hides from our suppliers. Just call Shorty and tell him what you want.
Drums
26. Where do your drums come from?
Our djembes and other rope tuned drums mainly come from Ivory Coast and Ghana. We have a few shells and other instruments from Guinea and Mali. We also carry drums that are made by a friend in Tennessee.
27. Do you make your own drums?
Good question. Mostly our drums are made by African artisans. We clean them up and tune them before sending them out. We do have shells from Ivory Coast and Guinea and Shorty can make these into a completed drum. Clint Bach makes the Ashikos in his home in east Tennessee. Shorty and Clint are always experimenting and coming up with new ideas when it comes to drums.
28. How big are your drums?
Size varies. We have djembes ranging in size from 9” x 17 to large usually 12 to 15” in diameter x 24” tall. Djuns and other drums also vary in size.
29. What kind of wood are the drums made of ?
The drums from the Ivory Coast are made of Iroko wood. The drums from Ghana are made of Tweneboa. The drums from Tennessee are made of yellow pine. Tweneboa and yellow pine are renewable resources.
30. What is Iroko wood?
It is a hard wood that is very durable. It is often used in place of teak and is even called “African Teak.” It is a rich brown color.
31. What is Tweneboa (also tweenaboa and twineboah) wood?
Tweneboa is a soft cedar type wood. It is yellowish in color and lightweight. It is considered a renewable resource.
32. What about yellow pine?
Yellow pine is a renewable resource. From time to time we have all sizes of Ashikos that are made by a friend in east Tennessee. Big and Little Red are made of yellow pine. We consider that these are “Green” drums.
33. What are the tank drums made of?
We use recycled propane tanks to make these drums. They are truly “green”.
34. Are the drums made of one piece of wood?
Yes, they are carved from one log.
35. How big are djun djuns?
They vary in size. The dununba (the largest) averages 16 X 24.” The kenkeni is the smallest of the set while the sangba is the middle djun.
Percussion
36.Where do your percussion instruments come from?
All over the place. Some come from West Africa. Others come from Pakistan and India. Some even come from the USA. Shorty makes bells from time to time.
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